In 80s and 90s, Sony was the brand I looked up to. They used to have the coolest techology, best designs and high reliability in all that they chose to produce. They used to be priced at a premium, but used to be worth the buy.
How things have changed!
Today, Sony products continue to be priced at a premium, but they certainly do not command that premium.
The user interfaces in most of their products is non-intutive. The quality is no where close to what it used to be (I have half a dozen head phones, camera and such at home to prove my case).
The last sony product I bought was their Reader PRS505. While it does its job and hasn’t died on me yet, it isn’t the best of the products out there!
When it is out of Battery, it just displays the last displayed page, and doesn’t respond at all. I’d have thought the product had died, if I hadn’t done extensive search on the web, and left it for recharge for a day, after a reset! How difficult would it have been for them to have an external light to show battery status?
Their software support for the library is atrocious. I use calibre instead of the one provided by sony. The positioning of the buttons on the reader are not very ideal either. A Year back, this seemed like a better deal than Kindle for the PDF support is better. Today, i’d blindly go with the iPad, when they support some multitasking.
I have many other products of Sony at home, one thing that stands out is the lousy user experience. If this company needs to survive (leave alone achieving the heights of 90s), then they need to reinvent their user interface skills.